Shipping policy

Free tracked shipping

Every Krustyface order ships free to the United States and Canada, with tracking.

Processing

Orders are packed and handed to the carrier within 1 to 3 business days. You receive a tracking link by email as soon as your parcel is on its way.

Delivery times

Most orders arrive 10 to 12 days after you order. Delivery times are estimates and may be longer during customs checks or peak holiday weeks. The estimated delivery window is shown on the product page.

Lost or damaged parcels

If your Krustyface arrives damaged or does not arrive at all, contact us with your order number and we will send a replacement free of charge.

Duties and taxes

Depending on your country, your order may be subject to import duties or taxes set by local authorities. If they apply, they are collected by the carrier at delivery and are not included in our prices.

Address changes

Need to change your address? Contact us at krustyface0.0@gmail.com within 12 hours of ordering and we will update it before the parcel ships.