Refund policy

30-day happiness guarantee

If you are not happy with your Krustyface balaclava, tell us within 30 days of delivery and we will make it right with a replacement, a partial refund or a full refund.

Damaged or faulty items

If your mask arrives with a misprint, a torn seam or another defect, send us a photo and your order number within 30 days of delivery. We replace it free. No need to send anything back.

Changed your mind

Unused masks in their original packaging can be returned within 30 days of delivery for a full refund of the product price. Contact us to start a return and we will send you the return address. Return shipping is paid by the customer unless the item was faulty.

Refund timing

Refunds are issued to the original payment method within 5 business days of receiving your return or approving your claim. Your bank may take a further 3 to 10 business days to post it.

Order cancellations

You can cancel for a full refund at any time before your order ships. Contact us with your order number at krustyface0.0@gmail.com.